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CUSTOMER FEEDBACK
 

Here's what our wonderful customers have to say to us!
 
Just reading your site, and just… wow!
I ordered two Handel/Tiffany-style finials from you folks, and when it arrived, I tried one on my grandfather's lamp. Not only did it fit, but it also looks like it was made for my lamp! I am absolutely thrilled with the result, and although erred in ordering two instead of one, I will keep the second one just in case I ever lose the finial again! Thank you so much for helping me to preserve my treasured lamp! Just wanted you to know how satisfied I am with your finial! Sincerely, Sheila
My order of the replacement Lamp Chimney 3"x12" Frost #B57955 arrived safe and sound here to Alamogordo, NM. Your packaging was first rate, and the chimney was well protected. You folks surely know how fragile these are! And you took great measures of oversize packing, and padding. It is a perfect looking and fitting replacement, mimicking the original in all ways, and saving quite a beautiful and valuable Table Lamp. (I had accidently tipped the Lamp, which was sitting on a large Antique Indian Brass Table, and luckily that was all that broke!) A tremendous huge thanks to you folks again, I could not be happier! Mark
Just to say that the lamp parts have arrived safe and well and fits the lamp perfectly! Thank you so much for all your help and for sending the pieces to me. You could have so easily said 'No, sorry, we can't send to Scotland' but you went out of your way to get the spares to me. Now that is what I call service! Big Scottish hugs to you both and I have attached a picture of the repaired lamp! Kindest Regards, Ingrid
My mothers lamp diffuser arrived Saturday and it fit perfectly. I want to thank you for taking the time to call her and to make sure we had the correct part. Don
Just a note to say that the mica shade for our bridge-arm lamp arrived safely and looks superb on it. Many, many thanks for the great info on your website about this lamp; your site had the only info and history we could find so we are really grateful to know more about it. Keep up the good work; your service and website are A-1.
My order arrived yesterday and everything is absolutely wonderful. Many thanks again for carrying such high quality products and providing such top-flight service to back them up! Fred
Thank you so very much for all of your valuable information about the Bridge Arm Lamp which we acquired from a dear friend's estate. Keep up the good work! Thanks again, H&E
I want to compliment you on your repairing of the double student lamp I'd left in your care. Not only does it look better than it has in decades, it performs nicely and best of all, sheds lots of light. I am glad that I contacted you and will certainly recommend your shop to others. Janet
I received the shades this morning, they're beautiful and very nice quality. I've been looking for chimney lampshades in this size for what seems like forever and was so pleased to find them on your site, they breathed new life into the two lamps I needed them for.
John and Sue, It was magic to end the day with my lamps back home, in place, and in top working order. Thanks to both of you. Intuition told me they were in great hands upon first meeting you, your daughters and Snuggler at the store. The background information provided, customer service, pricing and conservator's approach when repairing each lamp made this a top-notch experience. I look forward to seeing you again and doing business in the future. Chris
Just a note to thank that kind man who helped me put together this bridge lamp. It is not often that I get such personalized service and assistance. I will continue to use your company any time I am in need of items you carry. Job well done. Patricia
Thanks ....I think your website is terrific by the way, I have learned more about these old lamps (that I love) from your site, than several others put together. Thanks again, Glenna
Hi there! I received my amber mica lamp shade in perfect condition along with the new socket. Yea!!!!! Got it all put together and it is beautiful! I love walking down my driveway at night and looking back up at the house with that shade glowing. Your prices are reasonable and on the phone you were so kind and helpful. Nice to know you are a family business and care about old lamps and your customers. And thank you for the speedy delivery. Warm regards from Buena Vista, CO
Thank You for the quick reply. I have received the bridge lamp parts in good order and would highly recommend your site to my associates. Great merchandise, great prices. Sincerely and Regards, Joe
Hello John and Sue ...You should give classes on customer service via the internet - has been such a pleasure doing business with you and we hope to do more. Enjoy The Evening! Thomas and Vera
I received my replacement lamp shade in perfect shape and exactly the one I needed. Thanks for the excellent service. George
Excellent website!  Easy to navigate and place an order. Thanks.
It has been some time since this order. I was cleaning out email and remembered that I had intended on letting you know how pleased I was with your products. My lamp is a 40's style nickel plated floor lamp with glass accents in the base. Your quality products made it a working lamp that we use frequently. The shade is beautiful and really tops it off nicely. Thank you very much. Steve
Hello, The shade arrived today and it looks great! I just wanted to say thanks for having such a great website and it really helped figure out what kind of shade I needed to finish the lamp. Now that it's finished it's the perfect light to read to my son by. Thanks again, Madeleine
John and Sue, the lampshades came today and they are beautiful. Thanks for shipping them so carefully and promptly! Regards, Linda
We just received the lamp diffuser that you sent to us. Thank you so much!!! We have had the lamp for many years, and when the diffuser broke, we couldn't find a replacement and thought we'd have to buy a new lamp. It fits perfectly!!!!! Thank you again so much for having the exact product we needed, and shipping it so fast. I'll be sure to recommend your site to all I know who may be looking for a new lamp, shade or diffuser. Sandra and Thomas
Hi John and Sue! The lamp shades have arrived in perfect condition due no doubt to your excellent packaging.  We are absolutely delighted!!! They are just what we wanted and are now in place looking quite elegant in our loungeroom. Dawn
Thank you for sending my lamp parts which arrived in perfect condition. The thoroughness of your web site catalog enabled me to find exactly what I needed, measure accurately, and choose a replacement shade and chimney. I will happily recommend your shop to my friends. Connie
John and Sue, I just wanted to let you know that I received my order and everything is wonderful. Thank you so much for sending the right chimneys, I had ordered the wrong ones. I really appreciate the fact that you noticed my mistake, that is really great customer service. Thanks once again, Elaine
Dear John and Sue,  I received  my glass Torchiere lamp shade and I am so happy. When I moved into this house 5 years ago I broke 2 lampshades, one being the shade like I just received today from you. I was able to find the exact same shades to replace the ones that were broken.  They are now brightening my home once again.  Thank you! Barbara
Sue --- Thank you very, very much for your friendly and informative response about these terrific shades.  We would find a way to use them on a lamp in our home, even if it meant creating the lamp, but it would completely clash with our decor. Again, we really appreciate your informative reply to our query.  You could have answered with a simple, "No".  Your willingness to be helpful with no "return" in sight is truly appreciated. With warm regards, Nancy and Jim
John and Sue, I just wanted to let you know that I received my order and everything is wonderful. Thank you so much for sending the right chimneys, I had ordered the wrong ones. I really appreciate the fact that you noticed my mistake, that is really great customer service. Thanks once again, Elaine
 
My lampshade arrived today and I couldn't be more thrilled. It was exactly what I was looking for to complete the antique bridge arm lamp I am restoring. The quality is excellent, and I can't wait to finish my project now. Thank you so much for having such a wonderful store! Sincerely, Lois
Thank you!  My beloved brass lamp is now hanging proudly from the cathedral ceiling and looks spectacular.  I'm impressed with the quality of the chain and cord you provided, and also with the fast shipping. Regards, Lisa
Sue, Just a note to let you know that the lamp shade I ordered arrived this morning in perfect condition.   You took great care in wrapping it for the trip to Ohio and I thank you.  The shade now graces a 1930’s table lamp in our historic house museum. David
Thank you so much for the great shade I got today! It fits perfectly in size and color and it really is something extra. Yes, I am very pleased, so thank you again for sending it to Sweden Best regards, Ann
I have looked high and low for an affordable way to make what I saw in my head happen on my living room wall. I just purchased two of your Mica with Chocolate trim and Sage design. It came exactly like it was pictured and was exactly what I wanted. It even arrived way faster than I thought it would. I have a deep sage green painted living room with a large gray sectional. Behind the sofa I put a Tuscan scene mural and on either side I hung two wrought iron planter hooks. From them are now hanging two beautiful Mica lamp shades as swags. The only real challenge I had was finding the right sized swag cords (finally found a guy who just made them for me). Now I have fantastic soft lighting in the living room for watching TV or just sitting and chatting with friends over a bottle of wine. Thank you. I never would have the living room I wanted without those lamp shades at a good price. Tina
Thank you. You have been the most polite and helpful of anyone I have contacted!
Hi...finally got it all together and it looks fine...shall be contacting you again after the next quake...thanks for all your help!!! Put me down as a happy customer in case you need testimonials. Suzanne in Eureka
I received the plug insulator yesterday. Thanks so much for the quick response. I'll look forward to doing business with you in the future. I'll also pass on my great experience with you and your business to my friends in the antique business here in California. Thanks again, Pete
I just want to thank you for taking the time to read my inquiry and reply, even though you are unable to assist me. I can truly say that speaks volumes about you and your company! I greatly appreciate it! Thank you again and have a great weekend!!! Regards, Jennifer
A BIG Thank You for all your help!! My parents had ordered a lock on chimney for their Aladdin Lamp from you years ago and told me that you would be the place to trust. Thanks again and you are marked in my favorites for the next time. Have a Great Day, Belinda
Hello John and Sue! We received the diffuser and shade yesterday and now our antique lamp is complete and looks stunning! I wanted to personally thank you for such wonderful service! Regards, Tamara
Hi Sue and John, Everything's here and we are thrilled. Of course, the shades arrived in advance and we were a little nervous about the sconces showing up. But they did today and we just got them up. They are just gorgeous. We love them. And what a lovely atmosphere they create. Thanks guys. I only had next week to spare and that will be hectic enough with detail. It has been a challenge to find that which is unique and nostalgic -- certainly is for me. Again, thank you. I agree - "nice matters." Joan
Hi. I just received my lamp shade and am very happy with it. Thank you for the good packaging. It's great! Sue
Thank you for filling my order promptly and for providing a great product at a very fair price. I have a bit of a love for old lamps and lighting and dabble at restoration when I find a nice one. This particular lamp is lovely and needed very little. You helped put the finishing touches on it! Do you folks publish a parts catalog? If so, I'd sure like one and would pay something for it. If not, please accept my thanks and know that we will undoubtedly do business again one day soon!
Hello! I just wanted you to know I received the 2 Victorian green shades yesterday and I really love them. I also bought a small shade from you the month before. I am familiar with these shades because I already have several and have owned them for at least five years and they still look great. I love these shades because they are affordable and even though they are beautiful they are still understated. I really appreciated that I could purchase them from you even though you are on the other side of the country. Thanks for your nice service and your thoughtful packaging. Again thanks for being there and it was a pleasure doing business with you. Jacquelyn
Thank you for all your help. Now I know where to go when I need something for my lights!! Thanks again. Bud
Hi. Got the lamp. My husband and I will enjoy the lamp, and I suspect the kids will after us. "A thing of beauty is a joy forever." THANKS. Debbie
Thanks for all your help. The diffuser you provided is quite lovely! The notches along top rim to hold diffuser shade in place are a terrific and unexpected plus! Thanks also for your offer to analyze the photo of our lamp to see if it's a Stiffel. When I get a chance to photograph it, I may take you up on the offer. Thanks again for solving the diffuser problem for us. It was quite frustrating and a lot of work until we met you!!!
Thank you for a great site. I learned more from your site in one hour than I have in the last few years of ordering lamp parts. I never was sure which parts went to what style fan and, if an old service man was not around to help me, I was lost. Your diagrams were a big help. No parts catalogues I order from have this kind of information. I tried all your What is the Difference...? sections and was amazed at how much I did know, but just did not feel confident in my knowledge. My company does very little lamp repair, mostly sockets and new cords, but I would like to increase this end of the business as long as I know what I am doing. Once again, thank you for the site. It is the best! Carol
Hi John and Sue. Before we all move on to the next project, I wanted you to know that the lamp parts you came up with for me exceeded my expectations. Everything worked perfectly, I certainly didn't expect that you would re-wire and install the new switches in the upper section...that must have been a pain and I do appreciate it. Mike
Thank you for the speedy delivery! The lampshade is beautiful and looks perfect on my grandmother's floor lamp! Debbie
I just wanted to let you know my bell shade and candle covers arrived today. They look fabulous! I am so pleased. Thank you again for your assistance in getting my order corrected and saving me a return hassle. I have book marked your website for future needs and I will spread the word of your business to my friends. Have a great day. Sandee
I just wanted to let you know, your reasonable shipping/handling, and acceptance of Paypal were the reasons that I bought from you!
I just received the shade for my bowl and shower fixture. It arrived in perfect condition and is absolutely wonderful!! Can't thank you enough!!
The thanks goes to you! As a gift from my siblings, I received an Emeralite #8754 bankers lamp for my birthday. This is the same lamp I salvaged from my grandmother's home in Indiana in the early seventies. After thirty years, it has finally followed me out to my Wyoming home - a place that is in constant renovation, but a place where this 1916 lamp fits in quite well with the rest of this turn of the century dwelling. Unfortunately, a crack in the glass uncured in the shipping process. Not one to visit the antique marketplace, I jumped on to the internet to check my options. What a maze! To make a long story short, your site continuously came up as the solution to my problem. Your advertisement mentioned a possibility of a problem fitting the glass on the lamp. A local jeweler has been recommended if that problem arises. However, I will keep your service in mind. Thanks again. James
Oh my Gosh.... I received my 10" ball today and it is absolutely beautiful. Well worth the wait. The colors and design are just beautiful and the fading color of the background is wonderful. Thank you so much. If anyone else is worried about a delay, just give them my email address and I will tell them to just calm down and they will be pleasantly surprised at the quality when they received their item. Thanks again. Marian
Hi Sue! Just wanted you to know that I got the shade. I really love it. It fits my lamp perfect and I just don't think I could be happier. I will order from you again. Thanks ALOT for the beautiful job you did. Kym
Just a quick note to let you know that my shade got to me this day. It is very pretty and looks great on my Aladdin #6....You folks understand service and courtesy and as such, I am proud to do business with you. I am also glad this is my third shade!
The lamp shade we ordered not only arrived for Christmas... but in perfect condition too! Great packing job! Enjoy a terrific holiday season! Thanks. Ron
My order arrived yesterday. Thank you for your prompt service. I have filed your brochure for future reference, as I often buy, restore, upgrade or replace parts for my antique lamps. It's good to know there is someone out there who has replacement parts and lamp service. Marion
I just wanted to say "Thank You" for helping me find the lamp parts I needed! They arrived late last week, and I finally got around to fixing my lamp yesterday. Thanks again! Melissa
Good Afternoon, I received the substitute cast brass canopy on Friday, and it was EXACTLY what I was looking for. So, I'm glad it worked out the way that it did. It is rugged, beautiful and perfect for the job! Thank you! John
Hello John and Sue: I received my Victorian lamp shades today. THEY ARE GORGEOUS! I just love them. They are the same shade that I ordered from you a few years ago and they just blend in so well with the other ones. Thank you so much for the speedy delivery and great packaging. I am just so excited. We are slowly redoing our home in Victorian style. I WILL BE BACK AGAIN ! Thanks again. Bill and Linda
I am so glad my husband found your site I was devastated last night when I knocked down my grandmothers lamp from my dresser and it broke the top globe. Now after seeing your site I have hope that I can replace it. I just wanted to say thank you so much and I will be ordering a replacement globe here real soon. Thanks again. Sincerely, Jacci
Hi Folks - Wanted to let you know I received the shade ring and chimney the other day. I want to thank you both for your expertise in putting our lamp back to together. My family will enjoy it for many years to come. Hope your Easter was spent with family and friends alike. Take good care of yourselves. Lynn
I received the lily lamp shades today. They look great! I enjoyed shopping in your store. Thank you, Roberta
Just to let you know, I received the diffuser.... It was received undamaged and fit my mogul lamp, perfectly. Thanks for your prompt service. Bob
I received your lamp shade yesterday after much anticipation. I wasn't really sure what to expect as I unwrapped this shade because I have learned not to get too excited about things I buy over the internet until after they arrive. The shade was well packaged for the ride and when I pulled that lamp shade out of the box I was so excited. Even without taking the wrapping off the shade I stood it on that floor lamp and it fit perfectly! I love it! It's looks like it belongs on that old lamp and the colors are perfect! The fringe even matches the color of the stand! Thank you so much for the quality! I look forward to more business with you! Glenda
I just wanted to let you know that I received my lamp and that it arrived with no problems. I have to say, I was quite impressed with your packing job. It probably took you more time to do that than the actual repair. I hope you didn't mind too much. Your website stood out for me long before I thought about my lamp because of my recent interest in old 19th century oil lamps. I know now who I will contact in the future for expert antique lamp advise and repair... James
Thank you so much for the Emeralite pull switch. I put it together the minute I got home from work. It was difficult to recall how the wire was threaded through the brass shade bracket but with a little work I got it together perfectly. It has been 11 years since I had it working and I can't stop looking at it. Again, thank you so much. If you ever come to Florida look me up. Sincerely, David
Just received the shade (Fri)...it is WONDERFUL! and the exact shade of paint on the lamp. Thank you sooooo much. You are great to deal with. If we lived in Buffalo, we would visit your beautiful "Emporium". Would love to meet you. Anyway, thanks again so much, everything is quite perfect. Mol sends kisses to Oreo. Best regards, Ralph and Esther
Hi John and Sue, the lady lamp looks great! Thank you John for fixing her broken arm...you did an excellent job and I really appreciate it. Thank you Sue for helping me with everything, You both are a great team. Great communication! Thank you, Don.
My shipment arrived yesterday in perfect condition and fit my candle holders perfectly. In fact, they are much prettier than the ones that came with them. Thank you so much. I am very happy with them and very happy I found you! Beverly
The shade arrived today, and it is lovely! We are so happy to have it as this lamp my husband's mother's years ago, then passed down to his oldest sister, now to him. It was a beloved antique that has been in the family for a very long time until the cleaning service broke the top shade. Bill's sister was so sad about it----she would be happy to know that it is now "whole" again. Thank you so much for your efforts and for working with us. We really appreciate all your help. Linda

Thank you, Sue! I was delighted to find your website and to see that you had the part I needed. I recently moved and my movers broke the diffuser of a beautiful old lamp I inherited from my grandmother. I was worried I wouldn’t be able to find it because a trip to the lighting district in NYC proved fruitless. Then I found your company. Thank you! All best, Joy

Hello, I just received my diffuser and shade and I couldn't believe how perfect it fit and how beautiful my lamp looks! I've had this lamp that I bought at an estate sale about years ago and never new it needed a shade. My diffuser broke a few months ago and I've been searching the web for weeks, looking for a replacement. No one else had the knowledge and understanding of this type of lamp and I was so happy to learn that my lamp can look even more gorgeous. Thank you so much for having such a great web site that explains all the different type of lamps and fixtures. Also, thank you for your great prices and prompt delivery! I just can't stop looking at my lamp! I will definitely refer my friends and family to you. Jen in NYC
Hi, I just want to drop a quick thank you note. My order arrived today and I could not be more pleased. Your website does an excellent job of describing the items so that I ordered the correct diffuser and perfect shade for my lamp. It was packed wonderfully and arrived in perfect shape. Thank you for your great service. Diane
Thank you for taking the time to speak with me earlier. As previously mentioned, we are interested in including your company in our annual Secret Sources article that will appear in our December issue (of This Old House magazine). This feature will include roughly 30 companies whose work and products we feel are exceptional. We think that your company fits the bill! Thank you, kindly, for your assistance. I look forward to hearing from you and working with you. Cheers, Meghan
I received my chimneys and globes on Saturday. I am delighted -- the lamp is absolutely gorgeous now. It has been in my family ever since I can remember (at least 55 years) and it has never looked better. Thanks for your assistance.
Hi Sue - Many thanks for the manner in which you have dealt with my initial query and your attention to detail right through order and delivery process. The lamp arrived safely today thanks to the care you took in adequately packing the goods. I am extremely pleased with the quality of the shade in fact the website picture of doesn't do it justice - it really is a striking shade. It has been a pleasure doing business with you. Kind Regards, Mike

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THE ANTIQUE LAMP CO.
and GIFT EMPORIUM

1213 Hertel Avenue
Buffalo, NY 14216
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info@antiquelampco.com
 
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