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POLICIES and ORDERING INFORMATION
Here you will find many answers to your questions regarding
purchasing, ordering, shipping and shopping at The Antique Lamp Co. If you still
have questions, please don't hesitate to contact us!
Quality Assurances /
Pricing
/
Ordering Information /
Shipping Charges
Estimated Shipping Time
/
Returns and Refunds
/
Security /
Copyrights
QUALITY ASSURANCES
We
are committed to providing you with quality products and service in all
aspects of vintage lighting.
All of the vintage lamps and clocks shown in our on-line catalog are genuine
antiques.
Unless
indicated otherwise, all lampshades and parts in our on-line catalog are new reproductions.
Please
be aware that in most cases, reproductions will NOT
match your existing old shade(s) and part(s).
SECURITY
We will not release
any of your information to 3rd parties for any reason.
We will not sell or spam
your e-mail address.
PayPal is a completely secured and safe server
which is used on all shopping cart orders.
--We do not have access to your
on-line financial
information, as all transactions are handled by PayPal.
--Submit inquiries regarding such to
www.paypal.com
Please do not e-mail your
credit card information to us directly, as that is not a secured line.
PRICING
We
work hard to keep our prices low!
Although rare, all prices are subject to change without notice.
The Antique Lamp Co. reserves the right
to cancel orders where price increases are beyond our control.
--Affected customers will be notified
in this case.
ORDERING INFORMATION
Internet orders:
--All transactions are processed through PayPal using our shopping cart.
Telephone orders:
--Visa, Discover, and MasterCard are accepted Tuesday-Saturday, 11-4 EST at 716-871-0508
Mail
orders:
--Personal checks, money
orders and Visa, Discover, and MasterCard payments accepted.
--Click HERE to download and print our mail order form.
--If
form won't download, Acrobat Reader is needed to view our mail order form. Download FREE by clicking HERE.
NYS residents, 8.75% sales tax will be added to your order.
Sorry,
but we are not able to process orders outside the US and Canada.
SHIPPING INFORMATION
The Antique Lamp Co. ships only to the US and
Canada.
We ship
insured Parcel Post
via the United States Post Service (USPS).
Items
shipped only after receipt and verification of full payment.
All items are insured and securely wrapped for
shipping, often double-boxed.
The Antique Lamp Co. reserves the right to charge actual
shipping on large orders.
Shipping,
handling and insurance costs on the total amount of the order are as follows:
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ESTIMATED SHIPPING TIME
Please be assured
that all orders are shipped ASAP from The Antique Lamp Co. in one
to ten days, depending on availability in our own current stock and that
of our suppliers.
Due
to time constraints, we do not provide tracking information unless requested by email.
Delays occur when items are custom-made or
back-ordered from any one of over a dozen of our suppliers and
manufacturers.
RETURNS
and REFUNDS on STORE PURCHASES10 day return policy
You
may return merchandise with your receipt for a full refund within 10 days of
purchase.
--Item(s) must be in
complete, good, and original condition, and without odors as in the case of
fabric shades.
RETURNS
and REFUNDS on SHIPPED ORDERS30 day return policy
You
may return merchandise for any reason within 30 days from the date of original shipping. Item(s) must be:
--Complete, good, and
original condition, and without odors as in the case of fabric shades.
--Properly packed, with
the original inner packing materials.
--Returned by
INSURED Parcel Post.
All returns are subject to a
20% restocking fee.
Shipping
charges are non-refundable.
If
the item(s) are being returned due because of an error we made, we will issue a full refund
or replacement including return
shipping charges and taxes.
If
the the item(s) arrive damaged, contact us within 5 days of the original
shipment.
--Please understand that your order
left us in perfect condition and securely wrapped before shipment.
--DO NOT return or refuse damaged merchandise. Doing so forfeits
all refunds.
--Save all packing materials and broken parts.
--We will give
you instructions for filing a claim and obtaining a replacement.
We
will not re-send or be responsible for packages returned to us due to
undeliverable or incorrect addresses provided, order refusals, or returned
orders.
COPYRIGHT PROTECTION
The
Antique Lamp Co. and Gift Emporium is protected by US and
international copyright laws.
A
copyright © refers
to laws that regulate the use of works such as those found in this website.
You may not take or reproduce text or images from anywhere on
the www.antiquelampco.com website.
We aggressively protect our site from people who attempt to steal our hard work!
Copyright © 1997 - The Antique Lamp Co. and Gift Emporium. All Rights Reserved.