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ORDERING INFORMATION
Estimated Shipping Times / Returns and Refunds / Shipping Problems / Security
We
ship only to the US and Canada
QUALITY ASSURANCES
All items in our on-line catalog,
unless otherwise indicated, are current reproductions or likenesses of
those found on lamps from before 1940. Please assume that all items in our
catalog are new reproductions unless marked otherwise and will NOT
match your existing old shade(s) and part(s).
If desiring a matched set of any item, please indicate so on the order form so that we may obtain the closest match possible.
PRICING
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Although rare, all prices are subject to change without notice.
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The Antique Lamp Co. reserves the right to cancel orders where price increases are beyond our control.
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Affected customers will be notified in this case.
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PAYMENT OPTIONS
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Shopping cart orders:
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All transactions are processed through PayPal.
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Telephone orders:
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Visa, Discover, and MasterCard are accepted Tuesday-Saturday, 11-4 EST at 716-871-0508.
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Non-catalog items, appraisals, and restorations:
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Payment by arrangement with customer.
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SHIPPING
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The Antique Lamp Co. ships only to the US and Canada.
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Items shipped only after receipt and verification of full payment.
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All items are insured and securely wrapped for shipping, often double-boxed.
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The Antique Lamp Co. reserves the right to charge actual shipping on large orders.
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Shipping, handling and insurance costs on the total amount of the order are as follows:
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ESTIMATED SHIPPING TIME
We do not provide tracking information unless requested by email.
Delays occur when items are custom-made or back-ordered from any one of over a dozen of our suppliers and manufacturers.
SALES TAX
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NYS residents, 8.75% sales tax will be added to your order.
RETURNS
and REFUNDS-
We work hard to insure that you'll be happy with your order. But, if for any reason you are not, please be aware of the following:
Returns are accepted within 30 days of original shipment.
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There is a 20% restocking fee.
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Shipping charges are non-refundable.
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SHIPPING PROBLEMS
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Should your item(s) arrived damaged:
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Please understand that your item(s) were inspected to be in perfect condition and securely wrapped before shipment, but we have no control over its handling by the shipper.
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None-the-less, we are sorry when disappointments occur!
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DO NOT return damaged merchandise. Doing so forfeits all refunds.
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Contact us immediately and we will give you instructions.
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Save the item(s) and all of its packaging.
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SECURITY
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We will not sell or spam your e-mail address.
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We will not release your information to 3rd parties for any reason.
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PayPal is a completely secured and safe server.
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We do not have access to your financial information, as all transactions are handled by PayPal.
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Submit inquiries regarding such to www.paypal.com
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Please do not e-mail your credit card information to us directly, as that is not a secured line.
Copyright © 1997 - The Antique Lamp Co. and Gift Emporium. All Rights Reserved.