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The
Antique Lamp Co.
and Gift Emporium
1213 Hertel Avenue
Buffalo, NY 14216
716-871-0508
Tues-Sat 11-4
info@antiquelampco.com
POLICIES and ORDERING INFORMATION
Here you will find many answers to your questions regarding
purchasing, ordering, shipping and shopping at The Antique Lamp Co. If you still
have questions, please don't hesitate to contact us!
Quality Assurances /
Pricing
/
Ordering Information /
Shipping Charges
Estimated Shipping Time
/
Returns and Refunds
/
Security /
Copyrights
QUALITY ASSURANCES
We
are committed to providing you with quality products and service in all
aspects of vintage lighting.
All of the vintage lamps and clocks shown in our on-line catalog are genuine
antiques.
Unless
indicated otherwise, all lampshades and parts in our on-line catalog are new reproductions.
Please
be aware that in most cases, reproductions will NOT
match your existing old shade(s) and part(s).We are always happy to answer your ordering and lamp questions at 716-871-0508,
Tuesday-Saturday 11-4.
SECURITY
We will not sell or spam
your e-mail address.PayPal is a completely secured and safe server
which is used on all shopping cart orders.--We do not have access to your on-line financial information, as all transactions are handled by PayPal.
--Submit inquiries regarding such to www.paypal.com.
Please do not e-mail your
credit card information to us directly, as that is not a secured line.
PRICING
Although rare, all prices are subject to change without notice.
ORDERING INFORMATION
Internet orders:
--All transactions are processed through PayPal using our shopping cart.
Telephone orders:
--Visa, Discover, and MasterCard are accepted Tuesday-Saturday, 11-4 EST at 716-871-0508
Mail
orders:
--Personal checks, money
orders and Visa, Discover, and MasterCard payments accepted.
--Click HERE to download and print our mail order form.
--If
form won't download, Acrobat Reader is needed to view our mail order form. Download FREE by clicking HERE.
NYS residents, 8.75% sales tax will be added to your order.
SHIPPING INFORMATION
The Antique Lamp Co. ships only to the US and
Canada.
We
ship and track all orders via the United States Postal Service (USPS).
Items
shipped only after receipt and verification of full payment.
All items are securely wrapped for
shipping, often double-boxed.
The Antique Lamp Co. reserves the right to charge actual
shipping on large orders.
Shipping
and
handling costs on the total amount of the order are as follows:
|
ESTIMATED SHIPPING TIME
Please
be assured that all orders are shipped ASAP from The Antique Lamp Co. in one to
ten days, depending on availability in our own current stock and that of our
suppliers.
Delays
occur only when items are special-ordered or back-ordered from any one of over a dozen of
our suppliers and manufacturers.
RETURNS
and REFUNDS on STORE PURCHASES10 day return policy
You
may return merchandise with your receipt for a full refund within 10 days of
purchase.
--Item(s) must be in
complete, good, and original condition, and without odors as in the case of
fabric shades.
RETURNS
and REFUNDS on SHIPPED ORDERS30 day return policy
You
may return merchandise for any reason within 30 days from the date of original shipping. Item(s) must be:
--Complete, good, and
original condition, and without odors as in the case of fabric shades.
--Properly packed, with
the original inner packing materials.
--Returned by
INSURED Parcel Post.
All returns are subject to a
20% restocking fee.
Shipping
charges are non-refundable.
If
the item(s) are being returned because of an error we made, we will issue a full refund
or replacement including return
shipping charges and taxes.
If
the the item(s) arrive damaged, contact us within 5 days of the original
shipment.
--Please understand that your order
left us in perfect condition and securely wrapped before shipment.
--DO NOT return or refuse damaged merchandise. Doing so forfeits
all refunds.
--Save all packing materials and broken parts.
--We will issue a replacement.
We
will not re-send or be responsible for packages returned to us due to
undeliverable or incorrect addresses provided, order refusals, or returned
orders.
COPYRIGHT PROTECTION
The
Antique Lamp Co. and Gift Emporium is protected by US and
international copyright laws.
A
copyright © refers
to laws that regulate the use of works such as those found in this website.
You may not take or reproduce text or images from anywhere on
the www.antiquelampco.com website.
We aggressively protect our site from people who attempt to steal our hard work!
Copyright © 1997 - The Antique Lamp Co. and Gift Emporium. All Rights Reserved.