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ESTIMATED SHIPPING TIME
We do not provide tracking information unless requested by email.
Delays occur when items are custom-made or back-ordered from any one of over a dozen of our suppliers and manufacturers.
SALES TAX
NYS residents, 8.75% sales tax will be added to your order.
RETURNS
and REFUNDSWe work hard to insure that you'll be happy with your order. But, if for any reason you are not, please be aware of the following:
Returns are accepted within 30 days of original shipment.
There is a 20%
restocking fee.
Shipping
charges are non-refundable.
SHIPPING PROBLEMS
Should your item(s) arrived damaged:
Please understand that your item(s) were inspected to be in perfect condition and securely wrapped before shipment, but we have no control over its handling by the shipper.
None-the-less, we are sorry when disappointments occur!
DO NOT return damaged merchandise. Doing so forfeits all refunds.
Contact us immediately and we will give you instructions.
Save the item(s) and all of its packaging.
SECURITY
We will not sell or spam your e-mail address.
We will not release your information to 3rd parties for any reason.
PayPal is a completely secured and safe server.
We do not have access to your financial information, as all transactions are handled by PayPal.
Submit inquiries regarding such to www.paypal.com
Please do not e-mail your credit card information to us directly, as that is not a secured line.
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Copyright © 1997 - The Antique Lamp Co. and Gift Emporium. All Rights Reserved.