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ORDERING INFORMATION
 
Here you will find many answers to your questions regarding purchasing, ordering, shipping and shopping at The Antique Lamp Co.

Quick Links:  Quality Assurances / Ordering / Shipping
Estimated Shipping Time / Returns and Refunds / Security / Copyrights


QUALITY ASSURANCES

We are committed to providing you with quality products for your vintage lighting.
Unless indicated otherwise, all lampshades and parts in our on-line catalog are new reproductions.
Please be aware that in most cases, our reproductions will NOT match your existing old shade(s) and part(s).
 


ORDERING INFORMATION

Internet orders:
         --All transactions are processed through PayPal using our on-line shopping cart.
                           --You do not need to have a  PayPal account to do so.

Mail orders:
         --Personal checks, money orders and Visa, Discover, and MasterCard payments accepted.
         --Click HERE to download and print our mail order form.
                        --If form won't download, Acrobat Reader is needed to view our mail order form. Download FREE by clicking HERE.
NYS residents, 8.75% sales tax will be added to your order.

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SHIPPING INFORMATION

The Antique Lamp Co. ships only to the US and Canada.
We ship and track all orders via the United States Postal Service (USPS).
Items shipped only after receipt and verification of full payment.
All items are securely wrapped for shipping, often double-boxed.
The Antique Lamp Co. reserves the right to charge actual shipping on large orders.
Shipping and handling costs on the total amount of the order are as follows:

 

Shipping Zone Map

SHIPPING CHARGES ACCORDING TO THE
TOTAL AMOUNT OF
THE ORDER

NORTH EAST

SOUTH EAST

MID WEST

WEST

NON-CONTINENTAL
US & CANADA

CT, DE, DC, ME, MA, NH, NJ, NY, OH, PA, RI, VT AL, FL, GA, IL, IN, KY, MD, MI, MS, NC, SC, TN, VA, WI, WV AR, CO, IA, KS, LA, MT, NE, NM, MN, MO, MT, ND, OK, SD, TX, WY AZ, ID, CA, NV, OR, UT, WA Alaska, Hawaii, Puerto Rico and Canada

0.01 to 14.99 5.00 5.00 5.00 6.00 12.00
15.00 to 49.99 10.00 11.00 12.00 16.00 30.00
50.00 to 99.99 12.00 14.00 16.00 20.00 35.00
100.00 to 199.99 16.00 18.00 20.00 24.00 40.00
200.00 and up 22.00 24.00 26.00 30.00 50.00

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ESTIMATED SHIPPING TIME

All orders are shipped in one to ten days, depending on availability in our own current stock and that of our suppliers.
Delays only occur when items are special-ordered or back-ordered
Unfortunately, we cannot accommodate rush orders.
All orders are shipped via the United States Post Office (USPS).
The tracking number will be emailed to you through Paypal.

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RETURNS and REFUNDS on SHIPPED ORDERS
30 day return policy

You may return merchandise for any reason within 30 days from the date of original shipping to:
                                                           The Antique Lamp Co. Returns
                                                            1213 Hertel Ave.
                                                            Buffalo, NY 14216
Item(s) must be:
         --Complete, good, and original condition, and without odors as in the case of fabric shades.
         --Properly packed, with the original inner packing materials.
         --Returned by INSURED Parcel Post.
All returns are subject to a 20% restocking fee.
Shipping charges are non-refundable.
No returns on cut goods such as wire and fringe.
If the item(s) are being returned because of our error, we will issue a full refund or replacement including return shipping charges and taxes.
If the the item(s) arrive damaged, contact us within 5 days of the original shipment.
         --Please understand that your order left us in perfect condition and securely wrapped before shipment.
         --DO NOT return or refuse damaged merchandise. Doing so forfeits all refunds.
         --Save all packing materials and broken parts.
         --We will work with you to file a claim and obtain a replacement.
We will not re-send or be responsible for
returned packages due to undeliverable or incorrect addresses provided, order refusals, or returned orders.

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RETURNS and REFUNDS on STORE PURCHASES
10 day return policy

You may return merchandise with your receipt for a full refund within 10 days of purchase.
         --Item(s) must be in complete, good, and original condition, and without odors (as in the case of fabric shades).

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SECURITY

We will not release any of your information to 3rd parties for any reason.
We will not sell or spam your e-mail address.
PayPal is a completely secured and safe server which is used on all shopping cart orders.
         --We don't have access to your financial information, as all transactions are handled by PayPal,
            but you do not need a Paypal account to place an order on our website.

Please do not e-mail your credit card information to us directly, as that is not a secured server.

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COPYRIGHT PROTECTION

The Antique Lamp Co. and Gift Emporium is protected by US and international copyright laws.
A copyright refers to laws that regulate the use of works such as those found in this website.
You may not take or reproduce text or images from anywhere on the www.antiquelampco.com website.
We aggressively protect our site from people who attempt to steal our hard work!

 

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Copyright 1997 -  - The Antique Lamp Co. and Gift Emporium. All rights reserved.
 

THE ANTIQUE LAMP CO.
and GIFT EMPORIUM

1213 Hertel Avenue
Buffalo, NY 14216
Wednesday-Saturday 11-4 est
info@antiquelampco.com
 
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