The Antique Lamp Co. & Gift Emporium
POLICIES and ORDERING INFORMATION
Here you will find many answers to your questions regarding purchasing, ordering, shipping and shopping at The Antique Lamp Co. If you still have questions, please don't hesitate to contact us!

Quality Assurances / Pricing / Ordering Information / Shipping Charges
Estimated Shipping Time / Returns and Refunds / Security / Copyrights

QUALITY ASSURANCES

We are committed to providing you with quality products and service in all aspects of vintage lighting.
All of the vintage lamps and clocks shown in our on-line catalog are genuine antiques.
Unless indicated otherwise, all lampshades and parts in our on-line catalog are new reproductions.
Please be aware that in most cases, reproductions will NOT match your existing old shade(s) and part(s).
We are always happy to answer your ordering and lamp questions at 716-871-0508, Tuesday-Saturday 11-4.

SECURITY


We will not release any of your information to 3rd parties for any reason.
We will not sell or spam your e-mail address.
PayPal is a completely secured and safe server which is used on all shopping cart orders.
         --We do not have access to your on-line financial information, as all transactions are handled by PayPal.
         --Submit inquiries regarding such to www.paypal.com.

Please do not e-mail your credit card information to us directly, as that is not a secured line.

PRICING

We work hard to keep our prices competitive and  low!
Although rare, all prices are subject to change without notice.

ORDERING INFORMATION

Internet orders:
         --All transactions are processed through PayPal using our shopping cart.
Telephone orders:
         --Visa, Discover, and MasterCard are accepted Tuesday-Saturday, 11-4 EST at 716-871-0508
Mail orders:
         --Personal checks, money orders and Visa, Discover, and MasterCard payments accepted.
         
--Click HERE to download and print our mail order form.
                        --If form won't download, Acrobat Reader is needed to view our mail order form. Download FREE by clicking HERE.
NYS residents, 8.75% sales tax will be added to your order.

SHIPPING INFORMATION

The Antique Lamp Co. ships only to the US and Canada.
We ship and track all orders via the United States Postal Service (USPS).
Items shipped only after receipt and verification of full payment.
All items are securely wrapped for shipping, often double-boxed.
The Antique Lamp Co. reserves the right to charge actual shipping on large orders.
Shipping and
handling costs on the total amount of the order are as follows:

Shipping Zone Map

SHIPPING CHARGES ACCORDING TO THE TOTAL AMOUNT OF
THE ORDER

EAST

CENTRAL

WEST

NON-CONTINENTAL
US & CANADA

CT, DE, DC, IN, KY, ME, MD, MA, NH, NJ, NY, NC, OH, PA, RI, SC, TN, VT, VA, WV

AL, AR, FL, GA, IL, IA, KS, MI, MN, MO, WI

AZ, CA, CO, ID, LA, MT, NE, NV, NM, MS, ND, OK, OR, SD, TX, UT, WA, WY

Alaska, Hawaii, Puerto Rico and Canada

0.01 to 14.99

5.00

5.00

5.00

8.00

15.00 to 49.99

10.00

11.00

12.00

20.00

50.00 to 99.99

12.00

14.00

16.00

25.00

100.00 to 199.99

16.00

18.00

20.00

30.00

200.00 and up

22.00

24.00

26.00

40.00

ESTIMATED SHIPPING TIME

Please be assured that all orders are shipped ASAP from The Antique Lamp Co. in one to ten days, depending on availability in our own current stock and that of our suppliers.
Delays occur only when items are special-ordered or back-ordered from any one of over a dozen of our suppliers and manufacturers.

RETURNS and REFUNDS on STORE PURCHASES
10 day return policy

You may return merchandise with your receipt for a full refund within 10 days of purchase.
         --Item(s) must be in complete, good, and original condition, and without odors as in the case of fabric shades.

RETURNS and REFUNDS on SHIPPED ORDERS
30 day return policy

You may return merchandise for any reason within 30 days from the date of original shipping. Item(s) must be:
         --Complete, good, and original condition, and without odors as in the case of fabric shades.
         --Properly packed, with the original inner packing materials.
         --Returned by
INSURED Parcel Post.
All returns are subject to a 20% restocking fee.
Shipping charges are non-refundable.
If the item(s) are being returned because of an error we made, we will issue a full refund or replacement including return shipping charges and taxes.
If the the item(s) arrive damaged, contact us within 5 days of the original shipment.
         --Please understand that your order left us in perfect condition and securely wrapped before shipment.
         --DO NOT return or refuse damaged merchandise. Doing so forfeits all refunds.
         --Save all packing materials and broken parts.

         --We will issue a replacement.

We will not re-send or be responsible for packages returned to us due to undeliverable or incorrect addresses provided, order refusals, or returned orders.

COPYRIGHT PROTECTION

The Antique Lamp Co. and Gift Emporium is protected by US and international copyright laws.
A c
opyright © refers to laws that regulate the use of works such as those found in this website.
You may not take or reproduce text or images from anywhere on the www.antiquelampco.com website.
We aggressively protect our site from people who attempt to steal our hard work!

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Copyright © 1997 - The Antique Lamp Co. and Gift Emporium. All Rights Reserved.