We are always happy to answer your questions but before you contact us, here are the answers to some of our most frequently asked questions:
How old is my lamp? Who made it? What is it worth?
•There are rarely easy answers to those kinds of questions, as they involve time and research. Please click HERE to visit our Appraisals page to find out how to obtain the answers to these questions.
How do I place an order?
•Place your order from the website by clicking on the shopping cart icon or click HERE to download a mail order form.
Do you ship to Canada? Australia? Botswana?
•We only ship to the United States and Canada.
When and how will I receive my order? What is the tracking number?
•All orders are shipped in one to ten days, depending on availability in our own current stock and that of our suppliers.
•Delays only occur when items are special-ordered or back-ordered.
•Unfortunately, we cannot accommodate rush orders.
•All orders are shipped via the United States Post Office (USPS).
•The tracking number will be emailed to you through Paypal.
Do you accept returns?
•Yes, of course, but... please click HERE first to find out more.
Do you buy lamps?
•Perhaps! Please send us photos.
Do you repair lamps?
•Only locally.What is the best way to contact The Antique Lamp Co?
•We ask that you contact us by emailing us at email@example.com
•Please include clear photos of the lamp(s) and your phone numbers with all inquiries for help.
What if I really, really, really need to talk to you?
•You can call us Wednesday-Saturday 11 to 4 at 716-871-0508.
•Please do not call regarding your lamp(s) unless you've already sent pictures.