What are your hours?
•The shop is open Wednesday through Saturday, 11 to 4.What is the best way to contact you?
•Visit us at 1213 Hertel Avenue, Buffalo NY 14216. We'd love to meet you!Email us at email@example.com.
•Please include clear photos of the lamp(s) and your phone number with all inquiries for help.
How old is my lamp? Who made it? What is it worth?
•There are rarely easy answers to those kinds of questions, as they involve time and research. Consequently, we do not make individualized lamp identifications, nor do we give value recommendations on any lamps for any reason. But, if you need help with lampshades or part recommendations, please do contact us!
How do I place an order?
•Place your order from the website by clicking on the shopping cart icon or click HERE to download a mail order form.
Do you ship to Canada? Australia? Botswana?
•We only ship to the United States and Canada.
When and how will I receive my order? What is the tracking number?
•All orders are shipped in one to ten days, depending on availability in our own current stock and that of our suppliers.
•Delays only occur when items are special-ordered or back-ordered.
•Unfortunately, we cannot accommodate rush orders.
•All orders are shipped via USPS (United States Post Office) or UPS.
•The tracking number will be emailed to you through Paypal once your order has shipped.
•Please note: even though you might not have paid through Paypal, they're our on-line processor.
Do you accept returns?
•Yes, of course, but... please click HERE first to find out more.
Do you buy lamps?
•We cutting back this time, but if you have something really unique, please send some photos to firstname.lastname@example.org.
Do you repair lamps?
•We do rewiring while you wait and only if you bring them into the shop yourself. We do not do chandeliers or other hanging lamps.
What if I really, really, really need to talk to you?
•You can call us Wednesday through Saturday 11 to 4 at 716-871-0508.
•Please do not call regarding questions about your lamp(s) unless you've already sent pictures.
Thank you for wanting to contact us for whatever the reasons!